Frequently Asked Questions
What extra services do you offer?
We can do everything jewelry related. For example:
- Wax models by hand or machine.
- Engravings and laser markings.
- Color treatments (e.g. black jewelry).
- Adjustments to older jewelry.
- Polishing and Filing.
How do you select gemstones?
We base our selection criteria on the settings you select (e.g. high quality, green). We will then source the stone and provide the details in the quote we send you.
Where do you deliver and what are the fees?
We can deliver worldwide. There will be no delivery fee for deliveries inside Thailand. We will charge a $60 USD deliver fee for other countries. All deliveries are handled through DHL. All orders will include delivery insurance.
What comes in the box?
Depending on your selections on the product page, the jewelry can come with a gift box or not. We will try to match the box to the jewelry design. If you want a specific box style then please put those details in the 'further alterations' section on the product page.
Can you repair jewelry or use my old gemstone?
Of course! We can make any repairs or changes to your existing jewelry. We can also use your supplies gemstones to create a new piece. To start the process you can email us with the details, or you can use the custom jewelry form. We will then instruct you on how to get your jewelry/stone to us.
How do you decide on quote prices?
We have an ethic of keeping prices accessible. From our years of experience, we have strong reputations and connections with international partners and suppliers.
Thus, we will ensure to provide you with the best possible prices and quality.